Privacy Policy

At Australia Wide Mortgages, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

What information do we collect and how do we use it?

We will ask you for personal information when we assist you with your finance.

This may include a broad range of information ranging from your name, address, contact details and date of birth to other information about your income and affairs including your employment situation. We use the information you provide to advise about and assist with your credit needs.

We only provide your information to the companies with whom you choose to deal (and their representatives).

We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. rate reviews. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.

From time to time, we may contact you with information about financial products, market updates, special offers, or services that may be relevant to your financial needs and interests. These communications may be delivered by email or post.

If you prefer not to receive these updates, you can opt out at any time by contacting us via email or in writing.

We may also use your information internally to help us improve our services and help resolve any problems.

What if you don’t provide some information to us?

If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security.

We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements

We store the information we collect from you either in hard copy at our office or electronically on our secure internal network and cloud-based platforms.

In some cases, archived files may be transferred to an external data storage provider for safekeeping. We only use Australian-based storage providers who are regulated under the Privacy Act.

We ensure that your information is safe by password protecting our network. We maintain physical security over our paper and electronic data and premises by using locks and security systems.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others. We may need to disclose your information to the companies with whom you choose to deal (and their representatives).

We will also provide your information to our credit licensee (Connective Credit Services Pty Ltd) for the purposes of administration and supervision activities and may need to provide it to contractors who supply services to us e.g. to handle mailings on our behalf, external data storage providers or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event.

However, we will take reasonable steps to ensure that they protect your information as required under the Privacy Act.

We may also provide your information to others if we are required to do so by law, you consent to the disclosure or under some unusual other circumstances which the Privacy Act permits

Disclosures to overseas recipients

Some of the recipients to whom we disclose your personal information may be based overseas.

The information we obtain from you is used, subject to compliance with Australia’s privacy and credit reporting laws, only for the purposes listed in this Consent and is not disclosed to any other person except with your permission or as permitted, or required, by law.

Your consent

By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

Complaints

Internal Dispute Resolution

If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact using the contact details on this website, please ensure you include as much information as you can.

You should explain the details of your complaint as clearly as you can. Ideally, this should be in writing, however you can lodge your complaint via telephone, in person or online. When we receive a complaint, we will attempt to resolve it promptly.