Our Team

Nada

Nada is the operational heartbeat of Australia Wide Mortgages, managing the day-to-day schedule of Director Simon and ensuring the entire team runs like a well-oiled machine. As Executive Assistant & Team Coordinator, Nada plays a pivotal role in overseeing internal operations, coordinating workflows, and providing high-level support across all areas of the business.

With an exceptional ability to anticipate needs, solve problems before they arise, and keep everyone focused and aligned, Nada is the go-to person for both leadership and team direction. She not only manages Simon’s fast-paced day with precision and discretion but also ensures the broader team is supported, organised, and performing at their best.

Her calm, capable presence, attention to detail, and ability to bring structure to a high-performance environment make her absolutely indispensable. Simply put, the business would not run the same without her.

Pauline

Pauline is the trusted force behind the day-to-day operations of Australia Wide Mortgages team. As Team Leader for Credit & Loan Processing, Pauline plays a critical role in managing operations, overseeing both the credit analysts and loan processors to ensure seamless support for the broker team and outstanding service delivery for clients.

With a background in finance, leadership, and operations, Pauline brings structure, consistency, and a solutions-focused mindset to her role. She is responsible for workflow management, quality control, and the continuous development of her team ensuring every application is handled with precision, timeliness, and a strong attention to detail.

Pauline’s leadership has been instrumental in driving efficiency and fostering a collaborative, high-performance culture across Australia Wide Mortgages. Her ability to anticipate challenges, resolve issues proactively, and support her team with calm, capable guidance makes her a key pillar of the business.

Dovie

Dovie is a senior Credit Analyst at Australia Wide Mortgages, known for her depth of knowledge, strategic thinking, and ability to solve even the most complex credit scenarios. With over a decade in financial services and a strong background in mortgage credit assessment, loan structuring, and risk analysis, Dovie plays a central role in driving strong approvals and smooth settlements across the business.

Her sharp credit instincts and deep understanding of lender policy make her the go-to resource for both brokers and team members seeking clarity, strategy, or a second set of eyes. Whether it is a time-sensitive refinance or a multi-entity investor deal, Dovie approaches every scenario with precision, calm, and confidence.

Beyond her technical expertise, Dovie is seen as a guiding presence within AWM often referred to as the "mother figure" of the credit team. She leads by example, mentors newer team members, and fosters a collaborative, solutions-focused culture.

Since joining AWM, Dovie has become a pillar of the credit process. Her consistency, attention to detail, and client-first mindset have earned her the trust of lenders, clients, and colleagues alike making her an invaluable part of the team’s ongoing success.

Rod

Rod is a highly skilled and well-respected Senior Credit Analyst at Australia Wide Mortgages, bringing over nine years of mortgage industry expertise. As one of the earliest members of Simon’s team, Rod has been instrumental in shaping the growth and success of Australia Wide Mortgages. His sharp eye for detail, strategic approach to loan structuring, and unwavering commitment to smooth settlements have left a lasting impact on both clients and colleagues.

Rod specialises in both residential and commercial lending, with a deep understanding of lender policy, credit assessment, and risk management. He is known for his ability to analyse complex financial scenarios and craft tailored solutions that meet clients’ goals while satisfying lender requirements.

In addition to his credit role, Rod also supports Simon in managing the firm’s asset and equipment finance portfolio, working with both individual and corporate clients to secure funding for vehicles, machinery, and other business-critical assets.

His depth of knowledge, calm problem-solving style, and dedication to exceptional service continue to earn him consistent praise from clients and recognition across the industry. Rod is a cornerstone of the Australia Wide Mortgages credit team and a trusted advisor for clients navigating even the most complex lending scenarios.

Cha

Cha is a dedicated and highly capable Credit Analyst at Australia Wide Mortgages, with a strong background in the local banking sector and three years of hands-on experience in mortgage credit assessment. Specialising in loan structuring, risk analysis, and financial assessment, Cha plays a key role in ensuring each deal is credit-ready and strategically aligned with client goals.

Her deep understanding of mortgage products, market trends, and lender policies allows her to confidently navigate complex lending scenarios. Since joining Australia Wide Mortgages, Cha has made a fast and meaningful impact, consistently praised for her attention to detail, analytical precision, and proactive problem-solving.

Cha’s ability to dissect intricate financial situations, anticipate potential hurdles, and structure strong credit submissions contributes directly to faster approvals and smoother settlements. Her collaborative approach and client-first mindset make her an invaluable asset to the Australia Wide Mortgages credit team.

DJ

DJ is a detail-driven and highly efficient Loan Processor at Australia Wide Mortgages, known for her precision, proactive approach, and infectious positivity. With four years of experience in mortgage processing, she brings strong technical knowledge and a deep understanding of the end-to-end loan journey — from document verification and pricing to servicing and valuations.

DJ’s commitment to compliance, accuracy, and timely communication ensures that every application is lodged smoothly and progresses without delays. Her sharp attention to detail and ability to troubleshoot issues before they arise have been instrumental in streamlining operations and delivering seamless settlements.

Since joining Australia Wide Mortgages, DJ has made an immediate and lasting impact. Clients frequently praise her for her professionalism, responsiveness, and calming presence throughout what can often be a stressful process. Internally, her cheeky yet professional personality brings great energy to the team, making her not just a trusted operator but also a valued teammate.

Always approachable and ready to assist, DJ plays a vital role in delivering the smooth, high-quality experience that AWM is known for.

Arkie

Arkie is a seasoned Compliance & Post-Settlement Specialist at Australia Wide Mortgages, bringing a sharp focus on long-term client outcomes. Since joining AWM in 2020, Arkie has become an essential part of the team driving excellence in compliance, post-settlement servicing, and client retention.

In her post-settlement role, Arkie ensures that every client’s loan continues to deliver maximum value. She proactively reviews existing facilities, negotiates better rates, and aligns each client’s mortgage with their evolving financial goals. Her attention to detail, commitment to client care, and understanding of lender pricing policies have made her a trusted contact long after settlement.

On the compliance side, Arkie ensures Australia Wide Mortgages operates to the highest industry standards, reinforcing a culture of integrity, accuracy, and professionalism across the business.

Arkie’s impact also extends into innovation she played a key role in the research and development of Macquarie’s successful Pricing Tool, working closely with Director Simon to help shape its functionality and effectiveness. Her strategic input during the research phase highlighted her analytical ability and deep understanding of lender policy and client needs.

Meticulous, and deeply client-focused, Arkie is a driving force behind AWM’s reputation for service that extends well beyond the initial loan approval.